Privacy Policy.

Controller: Echelon Cycling Hub S.L.
Address: Carrer del Cardenal Rossell 35,07007 Palma, Illes Baleares, Espana
Phone: +34 623 156 763
Contact email: info@echeloncyclinghub.com

We collect your data for the following purposes:

• Managing bookings, rentals, and sales of products/services.
• Communicating with you by email, phone, WhatsApp, or Telegram.
• Sending newsletters and promotional content if you have given consent.
• Technical and functional improvements to our website.
• Ensuring the security of our systems (IP logging, server logs, cookies).

We may create a commercial profile based on your interests, but no automated decisions will be made.

We process your data under the following legal bases:

• Performance of a contract (Art. 6.1b GDPR): for bookings, payments, and customer service.
• Explicit consent (Art. 6.1a GDPR): for newsletters and contact forms.
• Legitimate interest (Art. 6.1f GDPR): to protect our website and prevent fraud.
• Legal obligations (Art. 6.1c GDPR): for invoicing and tax compliance.

We retain your data for the following periods:

• As long as there is a commercial or contractual relationship.
• Until you request deletion.
• Billing data: 5 years (legal obligation).
• Newsletter data: until you withdraw your consent.

We may share your data with third-party service providers only as necessary to operate our services:

• Webflow (website hosting – USA)
• Booqable (booking platform – Netherlands)
• Zoho Mail (email hosting – India/EU)
• Stripe and PayPal (payment processing – USA/EU)
• WhatsApp and Telegram (instant messaging)
• Shipping/delivery services (if applicable)

If data is transferred outside the EU, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission.

You have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request erasure of your data (right to be forgotten).
• Limit the processing of your data.
• Request data portability.
• Object to the processing of your data.
• Withdraw your consent at any time.

You may also file a complaint with the Spanish Data Protection Authority (AEPD): www.aepd.es

If you use our contact forms or subscribe to our newsletter, your data will be processed only with your prior consent (Art. 6.1a GDPR). You may unsubscribe at any time via the link provided in each email or by contacting us directly.

When creating an account or making a booking, we collect your name, email, address, phone number, and, if applicable, your NIF/CIF/NIE. This processing is necessary for the provision of our services (Art. 6.1b GDPR).

We automatically log your IP address, browser type, operating system, and date/time of access for technical and security purposes. This processing is based on our legitimate interest (Art. 6.1f GDPR).

We use our own and third-party cookies for essential functions, analytics, and marketing. You can find detailed information and manage your preferences in our Cookie Policy.

We reserve the right to modify this Privacy Policy to reflect changes in legislation or our services. We recommend reviewing it periodically.

These cookies are essential for the proper functioning of the site. They enable basic functions such as navigation, login, and secure access.

Examples:

• Session cookies (Webflow)
• Booking management (Booqable)

These cookies help us understand how users interact with our website (visited pages, time on site, traffic sources) to improve services.

Example:

• Google Analytics (anonymous)

These adapt content and navigation based on your preferences (e.g., language or region).

Services like Stripe, PayPal, WhatsApp, or Zoho may place cookies if you interact with their components.

Cookies used by third parties

Our site may include content and features from:

• Google (Analytics, Fonts, Maps)
• Stripe & PayPal (secure payments)
• Booqable (bike rentals)
• Webflow (website CMS)
• Zoho Mail (forms or contact widgets)
• WhatsApp / Telegram (chat buttons)

These third parties may set their own cookies in accordance with their privacy policies.

When you first visit our site, a cookie banner allows you to:

• Accept all cookies
• Customize preferences
• Reject unnecessary cookies

You can also manage cookies from your browser settings:

• Chrome: Link
• Firefox: Link
• Safari: Link

We may update this policy to comply with new regulations or technical changes. We encourage you to review it periodically.

• No insurance is included with the bike hire. You are fully liable for significant (major) damage, theft or non-return.
• Optional “echelon Protect+” damage coverage is available (see main body).
• Helmets are free on request.
• Every bike includes a spare tube, levers, multitool, and pump. If not returned, a fee of €20/item or the replacement value will be charged.
• Bikes are serviced by professional mechanics and provided in excellent working condition.
• Emergency shuttle services may be provided—free if due to mechanical fault counted on a side of Echelon Cycling Hub, otherwise chargeable individually in each situation.
• Theft or significant (major) damage will be charged at retail value.
• A 100% deposit is required at booking; cancellation fees apply.
• Force majeure (natural disasters, etc.) may lead to rescheduling, not refunds.
• All riders accept liability for health risks, injuries, or equipment damage during guided rides or camps.
• High-value bikes may include Apple Find My tracking via 4iiii power meters—tampering will incur penalties.

1.1 Echelon Cycling Hub S.L. provides premium bikes for hire and expects respectful, responsible use.
1.2 Bike hire is confirmed by:

• Completion of a Hire Agreement Form
• Acceptance of terms during online booking.

Credit card details may be taken as a security hold. Upon acceptance of these Terms, a binding contract is formed.
1.3 Bookings are subject to availability. Group bookings imply authority from the person making the reservation.
1.4 Hire begins at collection/delivery and ends upon bike return to our shop.
1.5 Orders and Inventory Constraints:

• Order Acknowledgement vs. Confirmation: Receipt of an automated order placement email does not guarantee bike availability. Final confirmation and reservation are issued within 48 hours.
• Inventory Variations: Inventory levels fluctuate during peak season. If a requested model cannot be fulfilled, Echelon Cycling Hub will propose comparable alternative options (priced higher or lower). Customers maintain the right to accept proposed alternatives or cancel the order if a suitable alternative cannot be agreed upon.

2.1 You are responsible for being fit to cycle. Echelon Cycling Hub S.L. accepts no responsibility for injury, illness, or inability to complete the hire.
2.2 Cycling involves risk. You hire and ride at your own risk. Helmets are mandatory in Spain.
2.3 You must ride responsibly and indemnify Echelon Cycling Hub S.L. against any damage or claims.
2.4 Suitable insurance is your responsibility. Optional “echelon Protect+” is available (see 2.10–2.11).
2.5 You are liable for all hired equipment, and must protect it from damage or theft.
2.6.1 Cosmetic & Transport Wear (Normal Wear and Tear):
Bicycles are handed over in good operational condition with pre-existing minor signs of use. The Renter is not liable for routine cosmetic scratches, faint scuffs, or minor paint chips on the frame, fork, or wheels resulting from normal riding, standard bike rack usage, or routine handling/transportation.
2.6.2 Incident & Crash Damage Policy:
If a bicycle is involved in a crash, fall, drop, collision, or accident during the rental period, damage to the bicycle and its components will be assessed under two distinct categories:

• A. Cosmetic Damage from Falls/Accidents (10% Commercial Value Loss Surcharge):
  • If a fall or incident results in cosmetic scratches, gouges, or scuffs on components or the frame (including, but not limited to: saddles, handlebars, handlebar tape, dual control levers/shifters, front/rear derailleurs, pedals, wheels, or frame) that do not affect safety or structural integrity but permanently reduce the commercial and resale value of the equipment, the Renter will be charged a diminution of value surcharge equal to 10% of the manufacturer’s suggested retail price (MSRP/PVP) for each damaged component and/or 10% of the MSRP/PVP of the frame as a whole.
• B. Structural Damage or Total Component Failure (100% Replacement + Labor):
  • If a frame or component sustains structural damage, carbon fiber cracks, severe deformation, or damage that renders the part unsafe or unusable for future rentals, the Renter is liable for 100% of the affected component’s or frame’s manufacturer suggested retail price (MSRP/PVP) for full replacement, plus applicable technical labor fees.

All incident-related charges are waived or capped only if covered under an active "echelon Protect+" plan according to its coverage limits.
You can find examples in the article.
2.7 Any loss, theft, or damage must be reported immediately. Repair/replacement costs will be charged accordingly.
2.8 Resale, pledging, or unauthorized transfer of the bike is strictly prohibited.
2.9 Customers are responsible for bike setup and maintenance during the hire period.
2.10 “Echelon Protect+” is an optional paid service. Multiple packages are available.
2.11 Compensation calculation under echelon Protect+ service:
Total Compensation = Repair Cost – Coverage Value
(Example: €1000.00 repair – €350.00 coverage = €650.00 owed)

• As of 01.09.2025, packages include:
  • 02 | Core: €350
  • 01 | Ultra: €1,000
  • 00 | Zenith: €2,500 + roadside assistance

2.12–2.18 Modifications to bike components:

• Significant modifications require prior approval.
• Unauthorized modifications that damage or devalue the bike are chargeable.
• Component value is based on MSRP/PVP + labor for repairs.
• Tampering may result in full replacement costs.

3.1 Deposits:

• 100% deposit due upon booking.
• Cancellations:
  • 4 weeks before: 100% refund
  • 2–4 weeks: 50% refund
  • < 1 week: No refund

3.2 Balance is due at bike pickup or delivery.
3.3 Late returns charged at 2× daily rate per day.
3.4 A credit card deposit may be required as a hold during the rental.

4.1 Cycling involves personal risk. Ride responsibly.
4.2 Injuries may result from weather, speed, collisions, or rider error.
4.3 Novice cyclists should ride under supervision.
4.4 No cycling under influence of alcohol, drugs, or extreme fatigue.

5.1 Echelon Cycling Hub S.L. is not liable for personal injury, loss, or death.
5.2 Not liable for loss caused by:
• Your own actions
• Third parties
• Unpredictable events (weather, strikes, etc.)
• Indirect or consequential loss
5.3 Liability is limited to the cost of your hire.
5.4 Force Majeure: No refunds, but rescheduling is possible.

6.1 This agreement supersedes all prior ones and may only be varied in writing.
6.2 All notices must be in writing.
6.3 Delay or failure to enforce a right is not a waiver of that right.
6.4 If a clause is found unenforceable, the rest of the terms still apply.
6.5 No third party has rights under these terms.
6.6 These terms are governed by Spanish law, with jurisdiction in Illes Balears.

The echelon Protect+ service is a special optional coverage offered by Echelon Cycling Hub S.L. as part of our full Terms & Conditions of Bicycle Hire.
This service provides partial financial protection against damage to parts, frames, and accessories of hired bicycles.

Service Packages & Fees (as of 1.09.2025):

Important Notes:

• echelon Protect+ covers only physical damage to hired bikes (parts, frames, accessories). It does not cover personal injury, life, or health insurance for customers.
• Bicycles are not insured for theft or loss. The renter remains fully responsible for theft or failure to return the bike.
• The service fee must be paid in full at the time of booking (100% of the package fee plus the required booking deposit).
• Once paid, the customer agrees to the terms and conditions of echelon Protect+.

Compensation Calculation

In the event of damage, compensation owed by the renter is calculated as:
Total Compensation = Repair or Replacement Costs – echelon Protect+ Coverage Limit

Example:
Repair cost for damaged bike: €1000.00
Coverage limit (02 | Core package): €350.00
Total amount owed by renter: €650.00

Roadside Assistance for 00 | Zenith Package

For customers subscribed to the 00 | Zenith package, free technical roadside assistance is provided throughout the island of Mallorca.*

*We endeavor to respond promptly and efficiently; however, in some remote areas, assistance may take several hours to arrive. We appreciate your understanding and strive to minimize any delays.

The 'echelon Protect+' service is strictly an optional, pre-paid upgrade that must be selected and paid for by the Hirer at the time of booking or prior to the physical delivery of the Leased Equipment at the hub. The Company is under no legal obligation to verbally pitch, promote, or offer this package during the check-in process. By finalizing the booking without adding 'echelon Protect+', the Hirer explicitly acknowledges that they have reviewed the available coverage tiers, deliberately declined the service, and chosen to assume 100% financial liability for any major damage, loss, or theft under the standard retail value (MSRP) terms.

• Free Cancellation:
  • Cancellations made more than 120 hours (5 days) before the scheduled tour or guided ride are free of charge.
• 30% Cancellation Fee:
  • For cancellations made between 72 and 120 hours (3–5 days) prior to the scheduled start time, a 30% cancellation fee will apply.
• 50% Cancellation Fee:
  • For cancellations made less than 72 hours (3 days) in advance, a 50% cancellation fee will apply.
• 100% Cancellation Fee:
  • For cancellations made less than 24 hours before the scheduled start time, or in the event of a no-show, the total amount will be charged (no refund).

Note: The cancellation fee only applies to the price of the guided ride or tour. It does not include charges for Echelon Protect+, delivery, or other added services. Rentals included in the package will be subject to the general rental cancellation terms. Once we receive any form of confirmation for a tour or guided ride booking, the cancellation fee policy becomes enforceable.

Due to the complexity and logistics involved in Grand Tours and Custom Grand Tours, 100% of the amount paid is non-refundable once payment has been received.

Deposits are collected via online payment when booking rental bikes through the website, by phone, or by email. The deposit usually corresponds to 100% of the reservation value (this may vary depending on the case).
Deposit Refund Conditions:

• Up to 4 weeks before the hire date: 100% refund
• Up to 3 weeks before the hire date: 50% refund
• Up to 7 days before the hire date: No refund

Deposits may be applied to a future rental period within the same calendar year, subject to prior agreement with Echelon Cycling Hub S.L. You must contact us to confirm new dates and conditions.
If cancellation occurs within 72 hours of the rental start or the client fails to show up, the entire rental fee is due and non-refundable.

If you're not satisfied with a product you've purchased online, you have 10 calendar days from the delivery date to request a return.
Conditions for return:

• Items must be unused, unwashed, and in brand-new condition, with all original tags and packaging intact.
• Items must be carefully packaged for return to prevent damage in transit.
• Returns must be communicated in advance by email or other official channel.
• If you have received a defective or faulty item, please contact us immediately. If confirmed, we will process the return and will issue a refund or replacement.
• Shipping costs for returns of non-defective products are the responsibility of the customer.

All prices shown on our website are in Euros (€) and include Value Added Tax (IVA) as required by Spanish and European Union regulations.
We use Stripe and Paypal as our secure payment gateway, accepting the most common debit and credit cards (Visa, MasterCard, American Express) as well as secure bank transfer options.
Payments are processed through secure SSL encryption in accordance with PCI DSS standards. Your card data is never stored by Echelon Cycling Hub S.L.

We ship our products worldwide using trusted carriers such as Correos, UPS, DHL, SEUR, or other reliable logistics providers.

• Shipping costs are not included in the product price and are calculated individually based on your delivery address, package weight, and size.
• Shipping fees will be clearly displayed before finalizing your order.
• Delivery times vary depending on destination and selected shipping option.
• Once your order is shipped, you will receive a tracking number by email.

Please note:

• International orders may be subject to import duties, taxes, or customs clearance fees, which are the responsibility of the customer.
• We are not responsible for delays caused by customs or force majeure.

If you have specific shipping needs or questions, please contact us prior to placing your order at info@echeloncyclinghub.com.